After spending months planning a corporate relocation project, you won’t want anything other than a complete success. Unfortunately, all that hard work in planning a successful transition really comes down to how smoothly things go on the first day during the first hour the staff walks through the door of the new facility.
. If the environment is chaotic and overwhelming, things will start out with a negative tone.
Change is not easy and a certain level of anxiety is to be expected. However, be prepared to proactively address issues that arise once the staff starts occupying the space.
A perfectly planned relocation could be easily derailed by something as innocuous as coffee. Yes, this actually happened to us once when the coffee vendor arrived late. When asked how the move went, two thirds of the employees complained about not having coffee.
The best strategy is to develop a systematic post-move process. Sit down with your team ahead of time to plan how all questions and issues will be addressed and by whom. We recommend setting up a post-move command center in a central location where issues can be triaged and addressed with speed. Allow requests to be flexible, accepting them in person, online, over the phone or through email. We use a dedicated smartphone app to manage requests and dispatch assistance as requests come in.
Make sure you have a well-documented process in place that assigns responsibility for different types of requests. You should strive to have 98 percent of the requests dealt with on the first day.
As always, make sure you have a communications process in place to inform staff and team members about the move. Communicating simple things like “coffee is on the way” will calm fears and create a more harmonious transition. Your staff will appreciate it, too.
It’s important to note that when the staff sees a concerted effort to help them, their anxiety will be eased and they will appreciate the support. This allows everyone to begin working more quickly and start the process of adjusting to the new environment.
A well-planned and thought out move process will decrease disruption and create a positive experience in the workplace right from the start – and wasn’t that the goal of the move team in the first place?
This may all seem daunting – but it doesn’t have to be! Relocation professionals can help you transition with ease in a cost-effective and stress-reducing manner. Download the relocation checklist to see if a relocation consultant is right for you.
Helen Dennis is the President and co-founder of 300 Decisions, a strategic, full-service business relocation management company specializing in helping organizations transition into new work environments without disrupting business operations.