It is standard practice in the business relocation management industry to track and follow up on post-move requests. No matter how well a move is planned or managed, there is bound to be an issue or two that has to be addressed following the move. The quality and efficiency of how these post-move issues are reported often contributes to the overall employee satisfaction of the move. With that in mind, it is still prudent to be proactive and prepare for these issues in advance to reduce the amount of requests after the move.
Some of the most common issues that are encountered following moves can be classified into four categories. Facility, Furniture, Technology and Move. 99% of all post move requests will fall in to one of these 4 categories.
You are bound to get a request or two dealing with the temperature. Too hot or too cold, this issue is often related to final balancing taking place after occupants arrive. Communicating this in advance may buy you a few days and reduce the amount of requests on Monday. You may also get requests for emptying wastebaskets or stocking supplies if these activities were not planned in advance. Power is often an issue in new spaces. Whether something gets tripped in the breaker box or someone has to turn it off to complete work, this can be another issue.
The requests for furniture can vary depending on whether it is new or used. New furniture may have issues if some of the power receptacles are malfunctioning. Although it’s a good practice for the install vendor to test the outlets, it’s common for some to be overlooked. Used furniture may be missing keys or lock cores and drawers may need to be adjusted. If moving in with used furniture, it is best practice to make sure every drawer is working and keys have been tested and are in place.
It’s common for technology requests reported after a move to have nothing to do with the move itself. With increased support, users may take advantage to troubleshoot an issue they were having prior to the move. Companies that have custom applications may experience issues unless they are tested out on the new network in advance. Failure to test may result in many people unable to access business critical applications. Simple requests for mapping printers can be dealt with before the move with proper planning.
The most common move related request is a missing box. With proper labeling strategies and post-move quality control, these issues should be few and far between. However, if they are reported, it is likely the item has been misplaced. Fortunately, when items are misplaced, they are typically in a nearby neighbor’s workstation and are quickly found. You may also have reports of items not moving over that were intentionally not moved such as old furniture or plants. If your employees are properly informed prior to the move, they will know these items are not allowed in the new space.
Every relocation is unique and issues will vary from client to client, but they all typically fall in these four categories. For companies that will be going through multiple move events, it is imperative that these items be tracked after each move. By tracking and reporting on these issues, you can develop your own customized best practices and proactively deal with these issues before your next move.
Matthew Dennis is the COO and co-founder of 300 Decisions, a strategic, full-service relocation management company specializing in helping organizations transition into new work environments without disrupting business operations.